Shipping & Returns Policies
Shipping Policy Updated June 2022
All orders are dispatched via registered post through An Post.
You will receive your tracking number in our shipping confirmation email.
Orders may be tracked at https://www.anpost.com/Post-Parcels/Track/Search.
An Post provides tracking services within the Irish Republic and requires a signature as proof of delivery (please note that An Post is not currently collecting physical signatures in accordance with Covid-19 safety guidelines). For international orders, An Post tracks the packet and confirms its arrival in the receiving country, relying on data from the respective postal service regarding delivery progress. We do not exert control over any aspect of the postal service process. In the event of a delayed delivery, we are committed to assisting our clients. However, it is important to note that we access the same tracking information as our clients via the An Post tracking website linked above.
The responsibility for locating a packet once dispatched lies with An Post. We will issue a replacement or refund only when An Post officially confirms that the packet is lost. The timeline for this process is governed by An Post and is beyond our control.
To date, we have not encountered a registered packet that failed to reach its intended recipient worldwide.
Customs and import duties are the responsibility of the client.
Approximate transit times from the date of postage are as follows: (excluding any changes to air transit duration due to Covid-19 or Brexit)
For Irish addresses, next working day delivery is typical, though not guaranteed.
For UK addresses, the estimated delivery time is 5 days (delivered by Royal Mail).
For European addresses, the estimated delivery time is 5 days.
For addresses in the USA, the estimated delivery time is 7 days.
For addresses in Canada, the estimated delivery time is 9 days.
For addresses in Australia, the estimated delivery time is 10 days.
For all other addresses, the estimated delivery time is 12 days.
These times are based on historical client experience and are not guaranteed.
Returns Policy Updated June 2022
Returns and Exchanges
Customers are encouraged to contact us within 14 days of delivery. Items must be dispatched back within 30 days of delivery.
Non-Returnable Items
Due to the nature of certain products, personalised orders are non-returnable unless they arrive damaged or defective.
Conditions of Return
Customers are responsible for the costs associated with return postage. Should the item not be returned in its original condition, the customer will be liable for any loss in value.
Customs and Import Taxes
Customers are responsible for any customs and import taxes that may be applicable. We cannot be held accountable for delays resulting from customs processing.
Cancellations
Should you wish to cancel your order for any reason, please complete the form below, and we will process a full refund promptly.